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Payment |
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 We accept VISA, Mastercard or money orders. .
Money orders should be made payable to Northern Garden Supply.
We use Virtual Merchant from Elavon to accept payment by credit card. Your privacy and personal details are safe with Elavon , a premier credit card processor serving more than one million merchants around the world. |
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Currencies |
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| Our prices are in Canadian dollars. Prices displayed in US Dollars (USD) are based on the current exchange rate and do not include any fees charged by your credit card provider. For US customers, your credit card statement will show both the order total in Canadian dollars and the order total in US dollars after currency exchange by your credit card provider. |
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Customs, Tariffs, Taxes and Duties |
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We collect taxes for shipments within Canada.
Customers outside of Canada are responsible for all customs, tariffs, taxes and duties that apply to a shipment. Our shipping methods currently eliminate the need for customs brokerage fees and duties for most shipments to the US. |
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Returns, Refunds and Warranties |
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Returns may be made within 60 days of purchase date and shipped to us by ground by Canada Post or by the United States Postal Service.
Goods must be in new condition and unused, with the original packaging if any.
A restocking fee of 15% may be charged on refunds for returned goods.
Any brokerage fees and duties will be deducted from the value of returns from outside Canada.
A copy of your receipt is required.
Please email or phone our toll-free phone number 1-877-847-4802 for a Return Authorization Number and instructions. We cannot accept return shipments without a Return Authorization Number. If we make a mistake filling or shipping the order, we will refund return shipping costs by ground, otherwise the customer pays the return shipping cost. Please insure the return shipment. We cannot take responsibility for lost or damaged return shipments. If you return an entire order or a large portion of an order and we paid the shipping, we reserve the right to deduct the shipping costs from your refund.
Warranties for timers and controllers are stated on the instructions in the box. Your first step should be to phone the DIG Technical Support at 760-727-0914. Many problems can be solved over the phone. If it is a warranty problem, contact us for shipping instructions before you ship the timer to us. We will evaluate the timer. If the problem is a warranty issue, we can process a refund for the purchase price. Damage caused by freezing is not covered by warranty.
All other parts are warrantied for six months. Warranties do not cover defects or damage from accidents, misuse, neglect or abuse of the product, improper installation, improper adjustment or frost damage. We can often help troubleshoot a problem with a part or system. Please do not hesitate to phone us for assistance. |
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Changes to orders |
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| If you wish to make a change to an order, phone our toll-free number or email us as soon as possible. We are pleased to change your order before shipment, which is usually 24 to 48 hours after receipt of an order, but once the order is shipped, you will have to wait and return any items that are not needed. |
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Back orders |
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| Normally, we keep stock on hand to avoid backorders as much as possible. We will inform you if any of the items you order are out of stock and when we expect new stock to arrive. We pay shipping on backorders. |
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Order Refusal
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| We reserve the right to refuse an order. If we refuse an order, we will notify you if possible, then we will either cancel the credit card transaction before the transaction is complete or we will refund the total charged to your credit card if the credit card transaction has been completed. |
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